Welcome to vollemaangroup.com
This Website is operated by Full Moon Tour & Travel, a business division of PT Purnama Abadi Group, established and operating under the laws of the Republic of Indonesia.
In these Terms and Conditions, “Full Moon Tour & Travel,” “we,” “us,” and “our” refer to Full Moon Tour & Travel and, where applicable, PT Purnama Abadi Group. “User,” “you,” and “your” refer to any person who accesses, browses, communicates through, or purchases services through this Website.
Please read these Terms and Conditions carefully before using the Website. By accessing, browsing, submitting information through, creating an account on, or purchasing services through the Website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
Where required, you may be asked to provide separate express consent before completing a booking, payment, registration, or other transaction.
These Terms and Conditions govern:
Access to and use of the Website;
Information, articles, photographs, videos, itineraries, and other content published on the Website;
Enquiries and communications submitted through the Website;
User accounts, where account functionality is available;
Online bookings, reservations, and purchases;
Reviews, comments, photographs, or other content submitted by users; and
Interactions with advertisements, third-party links, booking platforms, payment providers, and other services made available through the Website.
Specific tours, travel packages, accommodation bookings, transportation arrangements, events, visa-assistance services, or other products may be subject to additional booking conditions, cancellation policies, supplier terms, payment conditions, or written agreements.
Where additional terms apply, they will be disclosed before or during the relevant transaction. In the event of a conflict, the specific terms applicable to the purchased service will prevail for that transaction.
By using the Website, you confirm that:
You have read and understood these Terms and Conditions;
You agree to comply with these Terms and Conditions and all applicable laws;
The information you provide is accurate and not misleading;
You have the legal capacity to enter into a binding agreement; and
Where you act on behalf of another person or organisation, you have authority to bind that person or organisation.
You must discontinue use of the Website if you do not agree with these Terms and Conditions.
You must be at least 18 years old and legally capable of entering into a binding agreement to make a booking, submit payment, create an account, or enter into a transaction through the Website.
Persons under the age of 18 may browse the Website only under the supervision of a parent or legal guardian. Any booking involving a minor must be made or authorised by a parent, guardian, or responsible adult.
The Website is not specifically directed at children. We do not knowingly request that children submit personal information without appropriate parental or guardian authorisation.
We reserve the right to request reasonable proof of age, identity, or authority before processing a booking or transaction.
We take reasonable steps to ensure that information published on the Website is accurate and current. However, travel information may change because of weather, operational conditions, government regulations, transportation schedules, supplier availability, safety considerations, seasonal conditions, or events beyond our reasonable control.
Photographs, videos, maps, illustrations, travel times, itineraries, accommodation descriptions, and destination information are provided for general guidance. Actual conditions and services may differ from those shown or described.
Unless expressly stated otherwise:
Prices may be subject to availability;
Prices may change before a booking is confirmed;
Taxes, government charges, entrance fees, service charges, payment-processing fees, or third-party costs may apply;
Promotions may be subject to separate conditions and availability; and
An enquiry, quotation request, or incomplete payment does not constitute a confirmed booking.
A booking becomes binding only after we issue written confirmation and receive any required deposit or payment.
Material information affecting a confirmed booking will be communicated in accordance with the applicable booking terms and consumer-protection requirements.
Some travel services offered through the Website may be provided wholly or partly by independent third parties, including:
Boat owners and operators;
Airlines and transportation providers;
Hotels, villas, homestays, and other accommodation providers;
Tour guides and local operators;
Restaurants and activity providers;
Visa, immigration, insurance, and administrative service providers;
National park authorities and government agencies; and
Payment-processing and booking-platform providers.
Where we act as an intermediary or booking agent, the relevant supplier remains responsible for delivering its service, subject to applicable law and the terms disclosed to you.
We will exercise reasonable care in selecting and coordinating suppliers. However, we do not control every act, omission, operational decision, schedule change, cancellation, or service condition of independent third parties.
Nothing in these Terms excludes any responsibility that cannot lawfully be excluded under applicable consumer-protection law.
Bookings and payments are governed by the specific conditions provided at the time of booking, including any applicable:
Deposit requirements;
Payment deadlines;
Cancellation conditions;
Refund conditions;
Rescheduling conditions;
No-show provisions;
Minimum-participant requirements;
Weather or safety policies;
Supplier terms; and
Administrative or processing charges.
You are responsible for reviewing all booking information before confirming a transaction.
You must ensure that traveller names, passport details, dates, contact information, health information, and other booking details are complete and accurate. Costs resulting from inaccurate information may be charged to the traveller where permitted by law.
Refund eligibility depends on the applicable booking conditions, the timing and reason for cancellation, supplier policies, non-refundable charges, and mandatory legal rights.
Nothing in these Terms limits any refund, replacement, compensation, or other remedy to which a consumer is legally entitled.
Unless expressly included in writing, travellers are responsible for obtaining and maintaining:
Valid passports and identification;
Visas, permits, and immigration documents;
Vaccinations and health documentation;
Suitable travel insurance;
Medical clearance where required;
Appropriate clothing and equipment; and
Sufficient physical fitness for the selected activity.
Information provided regarding visas, health requirements, weather, transportation, or destination conditions is general information and may change without notice.
Travellers should verify official requirements with the relevant embassy, immigration authority, healthcare provider, insurer, airline, or government agency before departure.
We strongly recommend comprehensive travel insurance covering cancellation, medical treatment, emergency evacuation, personal liability, accident, baggage loss, and travel disruption.
Certain Website features may require users to create an account.
When creating or using an account, you must:
Provide accurate and current information;
Maintain the confidentiality of your login details;
Use a secure password;
Restrict unauthorised access to your account; and
Notify us promptly if you suspect unauthorised access or a security incident.
You are responsible for activities conducted through your account to the extent permitted by applicable law.
We may suspend or restrict an account where we reasonably believe that:
The account has been compromised;
False or misleading information has been provided;
Fraudulent or unlawful activity has occurred;
These Terms have been violated; or
Suspension is necessary to protect users, suppliers, the Website, or our legitimate business interests.
You may use the Website only for lawful, personal, informational, or legitimate commercial purposes authorised by us.
You must not:
Use the Website for fraudulent, deceptive, abusive, defamatory, discriminatory, or unlawful activity;
Submit false, misleading, or impersonated information;
Attempt to gain unauthorised access to the Website, accounts, servers, databases, or systems;
Introduce viruses, malware, malicious code, automated attacks, or other harmful technology;
Interfere with the security, availability, performance, or proper operation of the Website;
Use automated scraping, crawling, data-mining, or extraction tools without written authorisation;
Circumvent access controls or security measures;
Copy or commercially exploit Website content without permission;
Infringe intellectual-property, privacy, publicity, contractual, or other third-party rights;
Submit unlawful, threatening, obscene, abusive, or harmful material;
Use the Website to send unsolicited advertising, spam, or mass communications; or
Engage in conduct that may damage the reputation, operations, users, partners, or suppliers of Full Moon Tour & Travel.
We may investigate suspected violations and cooperate with authorised government or law-enforcement agencies where legally required.
Unless otherwise stated, the Website and its original content—including its text, designs, graphics, photographs, videos, logos, trademarks, itineraries, databases, layouts, software, and other materials—are owned by, licensed to, or lawfully used by Full Moon Tour & Travel, PT Purnama Abadi Group, or their respective licensors.
The content is protected by applicable intellectual-property laws, including Indonesian copyright, trademark, industrial-design, trade-secret, and related laws.
You may access and display Website content for personal and non-commercial use.
Without prior written permission, you may not:
Reproduce, republish, distribute, sell, license, or commercialise Website content;
Modify or create derivative works from Website content;
Remove copyright, trademark, attribution, or ownership notices;
Use our name, logo, brand identity, or materials in a manner suggesting endorsement or affiliation;
Incorporate Website content into another commercial website, application, database, or publication; or
Use photographs, itineraries, descriptions, or promotional materials for another travel business.
Limited quotations may be permitted where allowed by law, provided that proper attribution is given and the use does not misrepresent, compete with, or damage our legitimate interests.
Where the Website allows you to submit reviews, comments, testimonials, photographs, videos, or other content, you retain ownership of your original content.
By submitting content, you grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, format, translate, and distribute that content only as reasonably necessary to:
Operate and improve the Website;
Respond to your enquiry or request;
Provide the relevant service;
Display reviews or testimonials where you have agreed to publication; or
Promote our services where separate permission has been obtained when required.
You confirm that:
You own the submitted content or have permission to use it;
The content is accurate and not misleading;
The content does not violate applicable law or third-party rights; and
Any identifiable person appearing in the content has provided the necessary permission.
We may remove user-submitted content that violates these Terms, applicable law, third-party rights, or reasonable community and safety standards.
Submission of content does not guarantee publication.
Our collection, use, storage, disclosure, transfer, and protection of personal data are governed by our separate Privacy Policy and, where applicable, our Cookie Policy.
Our data-processing practices are intended to comply with applicable privacy and data-protection requirements, including the Indonesian Personal Data Protection Law and, where legally applicable to our activities, relevant international privacy requirements.
The Privacy Policy explains, among other matters:
The categories of personal data collected;
The purposes and legal grounds for processing;
Cookies and similar technologies;
Advertising and analytics services;
Data sharing with service providers and business partners;
International data transfers;
Data-retention practices;
Information-security measures;
User privacy rights; and
How to submit a privacy request or complaint.
By using the Website, you acknowledge that you have had an opportunity to read the Privacy Policy.
Where consent is legally required, cookies or similar technologies will be activated only in accordance with the choices communicated through the applicable cookie-consent mechanism.
The Website may use cookies, pixels, local storage, software development tools, web beacons, IP-address information, and similar technologies for:
Website operation and security;
Remembering preferences;
Measuring Website performance;
Understanding visitor interaction;
Preventing fraud and abuse;
Providing analytics;
Measuring marketing effectiveness; and
Displaying contextual or personalised advertising where permitted.
Advertisements may be provided by Google or other third-party advertising providers. Third-party vendors may place or read cookies on a user’s browser, or use web beacons, IP addresses, and similar technologies in connection with advertising and measurement services.
More detailed information about these practices, participating providers, available controls, and methods for withdrawing or changing consent is provided in our Privacy Policy, Cookie Policy, and cookie-preference interface.
The appearance of an advertisement does not constitute our endorsement or guarantee of the advertiser, product, website, or service.
The Website may contain links to external websites, maps, social-media platforms, booking systems, payment providers, government services, advertisers, or other third-party resources.
External websites are operated independently and may have their own terms, privacy policies, security practices, and content standards.
We are not responsible for the availability, accuracy, legality, security, privacy practices, or content of external websites, except where responsibility cannot lawfully be excluded.
You should review the terms and privacy policies of any third-party service before providing personal information or completing a transaction.
By contacting us electronically, submitting a form, creating an account, or completing a transaction through the Website, you consent to receiving communications related to your enquiry, account, booking, payment, security, or service.
Transactional communications may include:
Booking confirmations;
Payment information;
Itinerary updates;
Service changes;
Safety information;
Account notifications;
Customer-service responses; and
Important legal or policy notices.
Marketing communications will be sent in accordance with applicable law and your communication preferences. You may unsubscribe from non-essential marketing communications through the method provided in the relevant message.
Electronic records, confirmations, and communications may be used as evidence of a transaction to the extent permitted by applicable law.
We aim to maintain reasonable availability and security of the Website but do not guarantee that access will always be uninterrupted, error-free, or free from all harmful components.
The Website may be temporarily unavailable because of:
Maintenance or updates;
Hosting or network failures;
Cybersecurity incidents;
Power or telecommunications interruptions;
Government action;
Force majeure events; or
Circumstances beyond our reasonable control.
We may modify, suspend, or discontinue a Website feature where reasonably necessary. Where a change materially affects a confirmed transaction, it will be handled in accordance with the applicable booking terms and mandatory consumer rights.
You are responsible for using suitable security software, protecting your devices, and maintaining appropriate backups.
To the maximum extent permitted by law, the Website and its general informational content are provided on an “as available” basis.
We do not guarantee that:
Every item of general travel information will remain current at all times;
Every destination, attraction, route, or supplier will remain available;
The Website will operate without interruption;
Every error will be corrected immediately; or
The Website will meet every individual user’s requirements.
This disclaimer does not apply to express commitments made in a confirmed booking, statutory guarantees, mandatory consumer rights, or responsibilities that cannot lawfully be excluded.
To the maximum extent permitted by applicable law, Full Moon Tour & Travel, PT Purnama Abadi Group, their officers, employees, representatives, affiliates, and partners will not be liable for indirect, incidental, special, exemplary, or consequential loss arising solely from use of or inability to access the Website.
This may include loss of profits, business opportunity, goodwill, data, or anticipated savings, where such exclusion is legally permitted.
For claims relating to a purchased service, any limitation of liability will be subject to:
The applicable booking agreement;
The nature of our role in providing or arranging the service;
Mandatory consumer-protection law; and
Any responsibility that cannot legally be limited or excluded.
Nothing in these Terms excludes or limits liability for:
Fraud or fraudulent misrepresentation;
Wilful misconduct;
Gross negligence where liability cannot be excluded;
Death or personal injury caused by legally actionable negligence;
Breach of mandatory data-protection obligations; or
Any other liability that cannot be excluded under applicable law.
To the extent permitted by law, you agree to be responsible for reasonable losses, liabilities, damages, claims, and costs arising directly from:
Your unlawful use of the Website;
Your material breach of these Terms;
Fraudulent or deliberately misleading information supplied by you;
Your infringement of intellectual-property or other third-party rights; or
Content submitted by you in violation of applicable law.
This provision does not require a consumer to indemnify us for our own negligence, unlawful conduct, breach of contract, or failure to meet mandatory legal obligations.
We are not responsible for delay, modification, interruption, or failure caused by events beyond our reasonable control, including:
Extreme weather or natural disasters;
Fire, flood, earthquake, volcanic activity, or tsunami;
Epidemic, pandemic, or public-health emergency;
War, terrorism, civil unrest, or political instability;
Government restrictions or emergency measures;
Port, airport, road, or national-park closures;
Labour disputes;
Fuel shortages;
Transportation disruption;
Telecommunications, electricity, or internet failure; or
Serious safety or security threats.
Where a force majeure event affects a confirmed service, we will communicate available alternatives, rescheduling options, credits, or refunds in accordance with the applicable booking conditions, supplier terms, and mandatory law.
We may suspend or terminate access to all or part of the Website where reasonably necessary because of:
A material violation of these Terms;
Fraud, misuse, or unlawful activity;
Security or technical risks;
Harm to other users, suppliers, employees, or business operations;
A legal or government requirement; or
Discontinuation of the Website or a particular service.
Termination does not affect rights, payment obligations, liabilities, confirmed transactions, or legal claims that arose before termination.
Provisions concerning intellectual property, liability, indemnification, dispute resolution, and other provisions intended by their nature to continue will survive termination.
These Terms and Conditions are governed by the laws of the Republic of Indonesia, including, where applicable:
Law No. 27 of 2022 concerning Personal Data Protection;
Law No. 11 of 2008 concerning Electronic Information and Transactions, as amended, including by Law No. 1 of 2024;
Law No. 8 of 1999 concerning Consumer Protection;
Law No. 28 of 2014 concerning Copyright;
Government Regulation No. 80 of 2019 concerning Trading Through Electronic Systems; and
Other applicable Indonesian laws and regulations.
For international users, these Terms do not remove any mandatory consumer, privacy, or statutory rights that apply and cannot legally be waived under the law of the user’s country of residence.
Before commencing formal proceedings, the parties agree to attempt to resolve a dispute through good-faith communication and amicable negotiation.
A complaint should include:
The user’s name and contact information;
The relevant booking or transaction details;
A clear explanation of the issue;
Supporting documents where available; and
The remedy requested.
We will make reasonable efforts to review and respond to complaints within an appropriate period, depending on the nature and complexity of the matter.
If a dispute cannot be resolved amicably, it may be submitted to:
The competent courts having jurisdiction over the domicile of PT Purnama Abadi Group;
An authorised Indonesian consumer-dispute resolution body, where applicable; or
Arbitration or mediation in Indonesia where separately agreed in writing by both parties.
This clause does not prevent a consumer from exercising any mandatory right to bring a claim before another competent authority or court where such right cannot lawfully be restricted.
We may update these Terms and Conditions to reflect:
Changes in law or regulation;
Changes to the Website or our services;
Changes in technology or security practices;
Changes to advertising, analytics, or third-party services; or
Changes to our business operations.
The updated version will be published on the Website with a revised “Last Updated” date.
Where a change is material, we may provide additional notice through the Website, email, account notification, or another appropriate communication method.
Changes will not retroactively alter a confirmed transaction unless:
The change is required by law;
The parties agree to the change; or
The applicable booking conditions expressly permit the change.
Continued use of the Website after the effective date of updated Terms constitutes acceptance of the updated Terms to the extent permitted by law.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.
The remaining provisions will continue in effect unless the invalid provision is fundamental to the agreement and cannot reasonably be separated.
A failure or delay in exercising a right under these Terms does not constitute a waiver of that right.
A waiver is effective only when made expressly and in writing by an authorised representative.
You may not transfer your rights or obligations under these Terms without our prior written consent.
We may transfer our rights or obligations as part of a lawful corporate restructuring, merger, acquisition, transfer of business, or transfer to an affiliated entity, subject to applicable law and without reducing mandatory consumer or privacy protections.
These Terms, together with the Privacy Policy, Cookie Policy, applicable booking conditions, payment terms, cancellation policy, and any written confirmation issued for a specific service, constitute the agreement governing your use of the Website and the relevant transaction.
Nothing in this clause excludes liability for fraud or misrepresentation.
These Terms may be made available in English and Bahasa Indonesia.
The English version is provided for international accessibility. Both versions should be interpreted consistently and in accordance with Indonesian law.
Where a discrepancy exists, the interpretation required by mandatory Indonesian law will apply. Mandatory rights available to international consumers under applicable law remain unaffected.
Questions, complaints, legal notices, or requests concerning these Terms and Conditions may be submitted to:
Full Moon Tour & Travel
A business division of PT Purnama Abadi Group
Jalan Kampus Politeknik
Labuan Bajo, West Manggarai Regency
East Nusa Tenggara, Indonesia
Email: info@vollemaangroup.com
Telephone/WhatsApp: +62 823 3924 8776
Website: vollemaangroup.com
Last Updated: 5 August 2026
Travel is more than moving from one place to another—it’s a journey through stories, cultures, and moments that shape who we are. We believe that true exploration blends wonder with well-being, allowing you to embrace the world without worry. With us, every destination becomes not just a place you visit, but a part of your life’s tapestry, woven with safety, meaning, and lasting memories.
Travel to Discover, Trave to Live